LTC facilities are definitely a challenge, I can safely say, as I'm sitting here on graveyard shift at an assisted living. There are many that provide good care, if not excellent care... I would second what Dave said, though, as far as staffing inadequacies and weird mixes of levels. Now that I work in this setting, I totally see where some of the LTC stuff comes from as far as why we didn't call sooner, what we didn't do, etc. The honest to God truth is that LTC facilities attempt to care for problems until it becomes WAY out of their capacity (which is part of what they're supposed to do), OR, problems just honestly get missed/overlooked. It's not intentional neglect, as far as I can tell- it's mainly that the nursing staff is overworked and simply doesn't remember everything reported to them by the care providers/CNA's over the course of a shift.
I had to report someone's SOB with exertion and increasing pedal edema about 5 times over the course of 1.5 weeks before he finally went to the doctor. Surprise- nurses got fired in between his doctor visit and results being faxed back, and it took another week before folks realized that he had been diagnosed with CHF. The BIGGEST challenge to providing good care is consistent communication. Where EMS only has to get the basic history info and acute history and treat the patient for ~ 1hr at most, LTC facilities provide care for weeks, months, or even years. Try getting every nuance observed over your shift communicated to the next shift, and have them communicate that in turn to the shift after that... it's like a giant game of "Telephone" and so you have to be vigilant in your documentation and reporting to make sure important stuff doesn't fall through the cracks.
Then there's the issue of how good your nursing staff is... we had a few LPN-FAIL! types and now we mostly have very good LPNs with a few pool nurses to help fill out the schedule.
I totally get why it's frustrating from both sides and why LTC facilities and EMS don't always play well together- they're coming from different worlds, and sometimes EMS sucks and sometimes the LTC facility sucks. Throw some egos and misunderstanding of what the medical purpose of your given role is in there, and you've got a grade A cluster!
Just my rambling...
Wendy
CO EMT-B