Holy crap, Klutzy, that is a horrible story. I think we need a little palate cleanser right now.
OP, some transports are complete BS as it sounds like this one was. Remember, it is not the pt that called and they should not be the target of your anger. Blame the people that called. We once had EMS bring in a guy from the local NH that was sent because he pinched a nurse. The complaint on the form from the NH was, "Aggressive behavior and altered mental status." When EMS brought him in he was laughing and making jokes. I asked him if he had any complaints which he denied. I asked him about the "aggressive behavior," and he said something like, "Hell yeah I pinched them. Those girls are bitches and deserved it. If they would just listen to me I would stop doing it."
"Sir, do you want to be here?"
"Nope, I want to go home and go to sleep."
"Okay, have a good night."
We got a call from the charge nurse from the NH who was pissed and told us that if he pinched anyone else that she would be sending him back.