Well, all bashing aside, the OP could have serious concerns. However, to explain to the OP when he or she received this response from us EMSer's.. It's likely, IMO, because if I had a problem with how local EMS was treating me, or a family member, I wouldn't go to a random EMS forum for advice. If you go to a governing body, and get no results; try a state level. If they're paid, then it won't be their First Aid Council; and likely if it's volunteer, it won't be either. Call the state EMS office, if that fails, contact the local media. Media loves to tear us a new one.
Except that, sometimes a new one needs to be torn. I guess going further, is there a reason that they have a problem with JUST you?