We don't provide inter-facility or non-emergency transport. I mean, if they call 911, or schedule something special 24 hours in advance we will. But it's not typical. There are services with in a several county region that were once private EMS, and now do nothing but Non-E Transit. I have several numbers, I don't suggest any company in particular, usually rotate around the list when offering suggestions. We get very few BS calls from the rural and secluded areas, it's almost always a true emergency call.
I suppose if you do Transports as a business, and someone just won't pay, you're taking a loss. In order to have a successful business, you need to cut as many of those as possible, to try and get a paying customer. So, from the business side of things. I could see refusing to transport someone. I would see a problem, if they schedule someone, don't tell them they're not getting transported and let them wait and worry. They'd need to work with people to get some sort of payment going. If that's not possible, then yes, I could see refusing them transports; non-emergent, not refusing them emergency services.