My lands people. Give the kid a break. Yes she needs to be more professional in her posts. Yes she needs to give more info. She did not say she was a paramedic, and I doubt it with her age. She say's she's new, she's asking for help, so lets help her.
As far as getting excited at the tones, I bet everyone here when they started out got excited. Now if like me now, you say oh crap another stubbed toe as you stumble to the ambulance. But hey let's help her and any other new ones that come here humbly asking for help.
Edited because she posted while I was writing my post. Now a little bit of tough love on my part. Stop being a volunteer. That will help you get better quicker than anything else I can say. STOP VOLUNTEERING. Glad to hear you are already planning to continue your education. I will be happy to try and help you if I can. Also remember spellcheck before posting.