Hate it, was a PITA to navigate through! The website and the downloaded program navigate totally differently and it really makes the learning curve at first really difficult. Additionally, if you transport to an odd facility that is not in their directory, good luck leaving a report at the ER. And the search for facilities is very odd. Our local hospital is "Heart of Texas Memorial Hospital". But searching by ANY of the key words in the name, brough up nothing, but when you chose to browse by state, chose Texas and scrolled down to the H section, there it was, in alphabetical order.
Was just very difficult to navigate through.
I have experience with intermedix also and they are FAR superior in my humble opinion.