Well I was all set to post in here how dispatch can't be blamed on everything, and that the information they supply is only as good as the information they recieve. And I suppose to a certain extent, this is true.
However after being sent out on a call in the fog and icy roads this evening, for an address that doesn't exist, and with a call back number that is disconnected.....You kind of have to wonder. My partner and I were looking for this address for close to 30 mins. I contacted dispatch and told them that our information is not lining up, are you SURE the call is in our town?And the answer was yes. So we looked, and looked, and finally realised that the first 3 digits of the non-functioning phone number may belong to the next town over. In this day and age of cell phones though, nothing is a guarantee. As I called dispatch to check on the posibility of this, when I got to them they told me that they had indeed called out the wrong unit, and that we can stand down, and that the appropriate town service is being called.
Total elapsed time from call recieved until this revelation, 49 minutes..........
It was for a minor call, however had this been someone haveing a cardiac arrest......well that's just frightening.
I have no idea what could have been done dfferently on our end, as I did question the address, I asked for the call-back number (which I believe was copied down wrong by dispatch as I verified it x3 with them, only to find it not in service.) I contacted a local member of our service to see if they had any insight into where our call may be located based on address, , and I even question dispatch as in whether or not they were sure they had the correct town.....as well my partner contacted people they knew in the area to try and narrow down our search area, as of course to top it all off, dispatch reported that there were no bldg numbers on the location in question.
any thoughts, as I've had dispatch screw-up before, but this is definitely a gooder.