brentoli

You ask for a weather report when being shot at?

I duno, it just seems common sense to me. Same with police, if someone screams they need help, start the calvary then ask questions once they are going. Why waste time?

If I hear a crew scream for help, Ill start someone, then ask questions. But we are lucky, PD, FIRE, and EMS all come out of our little room.

No no no.... just showing that this subject has been repeated before. Not trying to make any point really, there is just people that hate dispatchers, and there are dispatchers. Always will be!

Frame of Reference for this discussion: http://www.emtcity.com/phpBB2/viewtopic.ph...ight=emd#108354 http://www.emtcity.com/phpBB2/viewtopic.ph...emd&start=0

Richard, it seems like a modern marvel/wonder/miracle that an ambulance/fire truck/officer gets dispatched timely in NYC!

You also have to remember, anything "odd" to an older person, seems to be a stroke. Wifey tripped and fell? She had a stroke. Hubby can't get out of bed, he had a stroke. ALOT of older callers will call in saying someone had a stroke, and it was only a syncopal episode.

Yeah, im 23, and its gonna be 3 or 4 years till I can own a house!

So then you only hear half of what they say, not knowing you missed something, and then blame dispatch for their screw up, even though it wasnt theirs to begin with, and even possibly harming the paitent because you are convinced on what you thought they said.

This is where you have to get involved. You need to step up to the plate, and make documentation of what your dispatch has screwed up on or not told you. Pull tapes, copy run narratives, show where it has or potentially could have harmed patient care. Show it to your supervisors. Make sure it gets passed on. What do you want more, a better dispatch center, or another toy you can use to wreck the ambulance responding emergent to pick grandma off the potty.

What else do you do on your trip out? Me, I am usually thinking about the senario ahead, lookin at my protocols if it is something I haven't dealt with in a while. Watching for traffic, navigating, operating the radio.... How would it be more useful, I don't understand. There is nothing relevant a caller tells me I won't tell you. If you want your dispatchers to tell you they are talking to a 78 year old woman on the phone who just didnt know what to do so she called you. Ask your dispatcher that. Do you want me to relay to you every minute detail in the call? Do you want me to tell you all 50 medications he is on and all 45 times he was in the hospital the last 20 years; using air time that could be needed for you or any other unit to call for help, or do you want me to filter out what is appropriate to this paticular call. If he is bleeding profusely from a cut to the arm, do you want to know all 15 medications he is on, or does it just matter he is on blood thinners? Think about it. It is a waste of resources. If you have a problem with dispatchers, ask to pull tapes and sit down with your supervisor and ask to do a QA with them. Don't ask to do their jobs for them.

Then you need new dispatchers. Sorry. Tell your supervisors the problem you are having. See above. Explain what that is suppoed to mean? Ever tell your supervisors about these problems? I doubt you would have picked it up, you have less experience then she does, but once again, supervisor? Sounds like an agency problem. We never send EMS on a 911H. Yes I am. Unless you have sat at a dispatch console, you don't know the questions to ask, the protcols to follow, and you have alot more that should be on your mind then listening to a 5 or 10 min phone call. Belive it or not alot of times 911 is on the line with the caller until you get into the driveway.

How would that be helpful.... give your damn dispatchers a break for goshs sake!!!

You were reading EMS magazines before you were 10?

CONTENT REMOVED - ADMIN

If you want to know something ask me on the radio. More often then not we are still online with the caller, and if we arent we have their call back number. Why do you want the added responsiblity, because everything you talk about on the phone needs to be documented anyways.

From now on, we will develop a system to route all 911 calls to the closest ambulance by GPS, and allow the paramedic to talk to the hysterical caller while trying to get an idea of where the call is and any associated hazards or responses theyby cutting the dispatcher out of the equasion. Good idea.

Links won't open

Volume II Part 1: http://thelawdogfiles.blogspot.com/2007/12/perspectives.html Part 2: http://ambulancedriverfiles.blogspot.com/2...-volume-ii.html Part 3: http://perspectivesseries.wordpress.com/

Holy Batman