I had a very similar situation recently. We were called to the residence of an elderly couple for the husband (81 y/o male) who had collapsed after returning from the bathroom. He is on home O2 and has quite severe COPD for 20+ years. Essentially his quality of life is non-existent. He is attached by a ten foot leash to his O2 compressor.
So we arrive scene and the pt is quite hypotensive and is feeling dizzy, weak and SOB. He is sitting on the floor being supported by a fire fighter, otherwise he could probably not sit up on his own. My partner and I began treatment on this pt and were getting ready to transport him, when he told us that he did not want to go to the hospital. His wife was also there and she was in agreement. We of course inquired why, if he did not want treatment or transport, did he phone us? Apparently all he wanted was to be assisted back to bed.
I told him that he could and probalby would die without treatment. He said that he wanted to die at home. The wife was in agreement. We assisted this pt back into bed after repeating the risks to him and ensuring that he understood and that she understood. We then contacted our supervisor and our base hospital doctor and both concurred that this pt was of decision making capacity and that he had every right to refuse.
The couple had a living will in place but there was no DNR order. I advised the wife that she must contact the family physician and arrange a DNR order, and that of course if he changed his mind about treatment that they should call us back (911), but otherwise, if and when he does die they should not call 911 because we are obligated to start resuscitation. They both assured me that they understood the role of EMS and our legal obligations, etc.
The following night when I reported to work to relieve the day crew, they informed me that approx 5 hours after we had been there, they had returned to the same address for the same man who was now vital signs absent. They were obligated (as EMS is here) to start resuscitation -although we can begin BLS resuscitation only- while they contacted the base hospital doctor for a field pronouncement.
This situation seems to arise far too frequently. The big issue here is that family physicians rarely, if ever, will make a house call for any reason, even to pronounce death. A person is almost obligated to die in hospital, even if it is an expected and inevitable death, if only to save their family the hassle of dealing with the body, etc. Of course a funeral home will not take a body that death has not been pronounced upon by a physician or delegate.
Anyway, I am glad that your system allows for you to make a call to your doc without having to take the unnecessary step of attempting resuscitation.
Good work.