I don't know about Kansas but in NY we have what they call Certificates of Need. They are issued by the state to ambulance companies and they define the territories that they cover. The company that I work for in Chemung County hold the CON for the whole county and for the northwest corner of Bradford County in PA and the northeast corner of Tioga County in PA. We contract out the eastern most part of our county to Greater Valley because they are much closer to those communities than we are. Because of this both companies have to be dual state certified.
Arctickat, I'm not sure the reasoning behind the community in between the BLS units and your ALS units, being in court for ALS coverage. Could you explain? because I really am interested
As for 10 codes, they did go the way of the dodo with NIMS. Everyone is supposed to use clear text...I realize that some places don't. I slip every once in a while and use them, even after all this time. Our system works like this, Chemung County 911 receives an emergency call. The dispatcher calls our dispatcher and then our dispatcher dispatches the closest ambulance to the call. Our dispatch frequency is 154.505...so we use 5 codes internally, mostly because the scanner land. For example...5-18 is a DOA, 5-4 is in service, 5-7 is cancelled or refusal of treatment/transport. But we only use those codes on our own frequency, we use clear text on the county channels.
Now, as to the OP. I understand where you are coming from, given the dispatch information. However, with that being said, a person has the right to call any ambulance service in the area that they so choose. Just as they have the right to refuse treatment from anyone else, regardless of whether or not they are the closer unit. With multiple companies in the immediate (50 mile radius)area it becomes confusing and the lines blur a bit. They probably called the other service because they have had a good experience or experiences with that company,not just because they are out of the same town as the hospital the family wants the patient to go to. Hospice can get really tricky. IF the patient is going for something that is out of the scope of their being on hospice, they actually go OFF hospice for that ER visit and any subsequent stay in the hospital. When they get discharged from the hospital, they have to reapply to hospice. Sounds kinda tedius huh....