Well, there are two types of calls that come to mind. One, which I've been on, is the staff calling because they can't physically help the patient up (this was an assisted living facility at night, so there wasn't much staff to help anyways, and the patient fell in an elevator. The staff called us). The other type would be the staff ignoring the patient, which I would consider to fall under mandatory reporter guidelines, especially if the facility had a history of it happening (and I've reported facilities for less).