First Impressions

[HERBIE1]

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I've never been to a "bigger system" but don't forget.... often times the dispatcher can only give you the information relayed to them by the caller.

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Yep. Years ago I used to dispatch, and I know how folks can lie about their problems just to get an ambulance. You'll never get rid of that element, but the system is also designed to cover the arses of the department, the municipality, and those in the dispatch center. Often times the call takers and dispatchers KNOW a con is going on, but simply have no choice but play the game.