A Question for the Management Types

[ERDoc]

If you were going to design a patient satisfaction survey for EMS, what kind of questions would you want to ask? I guess this isn't limited to managers. As a field provider, what kind of info would you want to know?

[mikeymedic1984]

1. How would you rate how your were treated -- 1-10 ?

If transported:

1. Were all treatments and decisions explained to you ?

2. Were you comfortable as a patient as far as comfort, privacy, and treatment decisions ?

3. How was the bedside manner ?

If not transported:

1. Did the medics offer to transport you, or did they talk you out of transport for whatever reason ?

2. Were you given clear instructions as to what your next step should be (see privated doctor, go to ER, other advice) ?

3. If you went to the hospital/ER after EMS contact, were you admitted to the hospital or diagnosed with something different than what EMS suggested you had ?

Regardless:

1. Would you call EMS again

2. What suggestions would you have for improvement ?

[Just Plain Ruff]

any specific issues or problems that you had with the providers who responded to your emergency?

What treatments were offered but refused by you, and was a refusal form signed?

Would you recommend our service to others?

Were all treatments and procedures explained to you with risks and benefits included? (may be a tall order to get them to open up about this one)

How was your travel experience? Too fast, too rough, How long was the trip?